Terms & Privacy Policy
Effective Date: October 1st, 2025
Website: https://dagmerch.com
At DAGMERCH, your privacy matters. This policy explains how we collect, use, and protect your information when you visit our site or make a purchase. By using our website, you agree to the terms below.
Information We Collect
When you shop with us, sign up for updates, or reach out for support, we may collect information such as your name, email address, billing and shipping details, phone number, and order history. Payment details are handled securely by our payment processors—we never store your full payment information.
We also gather technical data like your IP address, browser type, and general site activity. This helps us improve the shopping experience and keep things running smoothly.
How We Use Your Information
We use your information to:
- Process and deliver your orders
- Send updates about your order status
- Improve our website and customer experience
- Communicate promotions or announcements (if you’ve opted in)
- Respond to your messages and support requests
Your data is never sold or traded.
Order Fulfillment & Shipping
Once your order is placed, it goes into production before shipping. Most items are made and shipped within about 2-5 business days, though it can take longer depending on the product and demand. We work hard to move every order through as quickly as possible. You’ll receive tracking information once your order ships.
Returns & Refunds
We want you to love what you order. Returns are accepted within 15 days of receiving your item.
Returned products must be in their original condition, and sent back in their original packaging.
To start a return, email us at orders@dagmerch.com with your order number and reason for return. Once approved, we’ll share the return instructions. Refunds are issued to your original payment method once the return is received and inspected.
Custom-made or personalized items may not be eligible for return unless they arrive damaged or defective. Shipping costs are non-refundable unless the return is due to our error.
How We Protect Your Data
We use SSL encryption and secure hosting to protect your data. Only authorized team members and service providers have access to customer information. While no online system is 100% secure, we take every reasonable step to safeguard your details.
Sharing Your Information
We only share information with trusted service partners when necessary to process payments, produce and ship your orders, or help us communicate with you. These partners are required to handle your data safely and responsibly.
We do not sell or rent your information to anyone, ever.
Cookies & Analytics
Our website uses cookies to personalize your experience and analyze how our site is used. You can disable cookies in your browser settings, but some parts of the site may not function properly without them.
Your Rights
You can contact us at any time to:
- Request a copy of the information we hold about you
- Ask for corrections or deletion of your data
- Opt out of marketing emails
Data Retention
We keep personal information only as long as needed to complete your orders, meet legal requirements, or resolve any disputes.
Third-Party Links
Our website may include links to other websites. We’re not responsible for the content or privacy practices of those sites, so please review their policies if you visit them.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be reflected with a new effective date at the top of this page. Continuing to use our site means you accept the updated terms.
Contact
If you have any questions about this Privacy Policy or how your information is handled, contact us.